The emergence of high-rise buildings is the result of effective use of land resources by human beings. In recent years, high-rise buildings of various purposes have risen rapidly throughout the country. At the same time, the property management issues of high-rise buildings cannot be ignored. Many of China's current high-rise buildings are mostly mixed and leased, multi-functional complexes. I will talk about the property management of high-rise buildings.

I. Property management characteristics of high-rise comprehensive buildings

1. The high-rise comprehensive height is large, the number of floors is large, the function is complex, the population is dense, and the property management task is more arduous. High-rise integrated buildings include parking lots, commercial, catering, entertainment and fitness facilities, office buildings, hotels, apartments, and permanent migrants. It is very difficult to manage the high-rise complex to ensure the normal operation of all parts of the building and to ensure the safety of life and property of the residents and residents.

 2. The high-rise comprehensive building has many equipments, complex structure and high management starting point, and has high requirements for the quality of the property management team. High-rise complexes generally have central air-conditioning systems, water drainage, sewage systems, high and low voltage power supply systems, gas supply systems, and elevator systems. Some of the more advanced and modern buildings also have building automation systems and communication automation systems. , office, security, fire automation systems. Property management companies need to establish a high-quality professional management team, using advanced management methods and methods to maintain, maintain and manage the building's systems to ensure the normal operation of these systems. The high-rise complex has high energy and power consumption, many management and service personnel, high management costs, and high property management fees.

Second, the principle of high-rise comprehensive building property management

1. Early intervention principles

 The role of early intervention is threefold: first, familiar with the property situation; second, participation in the project management of the building; third, it can propose rectification opinions.

2. Unified management principles

First of all, the building is a whole, and the systems are all serving the whole building. The long management will inevitably affect the normal operation of the whole building. Secondly, the multi-head management is easy to cause unclear duties, so that problems and failures cannot be solved in time. Third, Multi-head management can cause management dead ends. Therefore, high-rise comprehensive buildings should adhere to unified management.

 3. The principle of reasonable fees. The most popular saying of this principle is that the fees for property management are in line with the services provided. In any case, the property management team should adopt the principles of fairness, rationality and consistency.

4. Principles of management according to law. Property management must adhere to the principle of acting in accordance with the law, abide by contracts, agreements, and act in accordance with the rules and regulations.

5. The principle of balancing economic, social and environmental benefits. Property management should establish its own good image, enhance its reputation, and win the trust of users and residents through scientific management, good service, beautiful environment and reasonable fees.

6. The principle of equal emphasis on public services, special services and special services. There are many different types of households and users in the high-rise complex, and the services required by each household are not the same. Therefore, property management must not only provide power supply, water supply, supply and accommodation, but also special services and special services for users, providing users and residents with maximum convenience.

Third, the content of high-rise comprehensive building property management

1. Maintenance management of the main body of the building. Property management should regularly grasp the basic situation of the house, and carry out regular maintenance, maintenance and management of the building's floor and corridors, so that the building remains intact, clean and beautiful. Strict supervision and management of the decoration of the households and users, so that the building does not affect the life and endanger the safety of others due to the decoration. Maintain building value and create value-added potential.

2. Management of equipment and facilities of various systems in the building. Property management personnel should always carry out maintenance inspections on the building's power supply and water supply and drainage, elevators, fire protection, central air conditioning, public lighting and other public facilities, find problems, and deal with them in time to ensure the equipment is in good operating condition.

3. Clean and hygienic management. Cleaning and cleaning personnel should be responsible for the cleaning and cleaning of the houses and public places in the building, keeping the public parts unoccupied, and the garbage is cleared daily.

4. Greening management. Greening personnel should maintain and manage the flowers, trees and attractions around and inside the building to create a beautiful, clean and comfortable environment for users and residents.

5. Parking lot, vehicle and traffic management. Managers should manage the vehicles of users, tenants and outsiders to ensure that the vehicles in the parking lot are neatly arranged and managed in an orderly manner to ensure vehicle safety.

6, fire and security management. Security personnel set up a security guard duty and a mobile patrol post on the building and its coverage throughout the day. Ensure the safety of users and households. The monitoring system must ensure 24-hour duty monitoring. Do a good job in the maintenance of fire-fighting equipment, and deal with violations of law and discipline in a timely manner.

7. Charge management. The rent and management fees shall be collected in a timely and regular manner in strict accordance with the property management service charging standards approved by the agreement or the local price department of the contract, and shall be subject to supervision by users and households.

8, full service. Property management should provide users, residents with comprehensive, multi-level, effective and economical services to make users and residents more comfortable and convenient. Can open regular ******, such as: locomotive ticket agency, set up a savings office, etc.; entrusted**, such as: on behalf of the households, users to order newspapers, order milk, on behalf of the household to pick up children, Hire a babysitter, etc.; operate a ****, such as: opening a restaurant, a ***, a gym, etc. And provide special services according to the needs of users and residents.

Fourth, the current high-rise comprehensive building property management needs attention

1. Property rights issues

 After the completed buildings are stratified, divided or sold separately, the whole building is divided into multiple property rights of different sizes, which has the following characteristics: First, the property rights are “private” and inseparable from the building structure. The single property certificate of a high-rise building can truly reflect the private share of building square meters, and its property rights are diluted when it is broken down into individual components. If the floor of one owner may be the ceiling of another owner, a wall may be shared by two owners. Second, the common part can only be divided in value and difficult to divide in kind. Therefore, the property management company must coordinate the relationship between the owners and improve the regulations.

2, fire problems

 The fire protection problem in the high-rise complex is more serious because, firstly, the channel is single and easily blocked. In particular, the fire exits are generally only concentrated, and they are occupied or arbitrarily added with iron gates, which increases the difficulty of disaster evacuation. Second, the elevator shaft has a ventilation effect. The high-rise building originally attracted the wind, and the well-like hoistway was more conducive to the spread of the fire. The third is a flammable decorative material that only pursues aesthetics and comfort, while ignoring the fire performance system of the decorative material. Fourth, external disaster relief. Many of these issues remain to be resolved. The feasible measures are as follows: First, it is necessary to establish a strict and standardized fire responsibility system. Implement tasks and clarify responsibilities. Second, firefighters must be familiar with the location and performance of fire-fighting equipment. All kinds of fire-fighting equipment and alarm systems must be inspected, tested, maintained, overhauled and maintained frequently, so that they are in good condition. Third, the fire exit must not be occupied and must be unimpeded. The fourth is to educate the user on fire protection knowledge to master the use of fire-fighting equipment.

3. Security issues

Because of the large number of public areas in the high-rise complex, anyone can stay in these areas for the sake of borrowing, and the owners are not very concerned about the use of these areas. In particular, many of the users and households "the sound of chickens and dogs, the old and the dead do not live together", do not care for each other, and adversely affect the safety of the building. In response to these circumstances, the security department needs to continuously strengthen and improve security work. First, it is necessary to grasp the basic personnel of each user and household in the building, and to master the key parts of the building, and to install monitors. The second is to regularly check the safety facilities in the building. The maintenance, maintenance and monitoring rooms of the monitoring facilities are often monitored 24 hours a day. The third is to prevent the parking lot, elevator room, vents and other parts. The fourth is to implement a patrol system for the building, especially for the security guard posts on different floors of different uses. In view of the phenomenon that the owners are not familiar with each other, the property management department can also learn from the successful experience of Hong Kong in this aspect, and establish and start the social interpersonal relationship between the owners or tenants who carry out various activities in the property through the property promotion. Reciprocal and harmonious neighborhoods enable the highest value of real estate such as valuable assets and high-priced goods.