The Property Management Regulations have been promulgated and implemented for six years, which has played a regulatory role in the property management industry and effectively protected the legitimate rights and interests of owners and property service companies. However, various contradictions between the owners of the community and the property service companies still occur from time to time. There are notices of property service companies circulating on the Internet that are affixed to the “Thunder People’s Language” for charging. The disputes between residents and property service companies are unmanaged and disorderly. Order and other phenomena. The social management problems caused by this have become increasingly prominent.

The provincial party committee of the Agricultural and Labor Party found that the property management problems of the property company are mainly reflected in the following aspects:

First, the property management staff lacks service awareness, the service attitude is not correct, and the legitimate needs of the owners cannot be met in time.

Second, the legacy of the developer has affected the normal operation of the property service enterprises. There are problems with the quality of the house, such as water seepage and water leakage are not easy to repair. The developer sells the underground garage of the community separately before the owner stays. The purchaser usually has no property right certificate. According to the principle that the above-ground buildings and land use rights cannot be separated, the land area of the community has been fully distributed to all the owners, and the land use right of the community is For the owners of the community, the rights and interests of the owners have been violated, laying a hidden danger for the future property management work.

Third, property management services lag behind. Some residential property management fees still follow the charging standards a few years ago, but with the development of the society, the community management costs (mainly maintenance costs, labor costs) have risen significantly, causing difficulties in the operation of property service enterprises, and raising the charging standards has caused The owner is not willing to pay the fee.

Fourth, the owners' meeting and the owners' committee did not fully play their roles. The owners of the community lack the awareness of “owners”, hold “no matter what they are, hang high” or ignore the attitude of others, and they are indifferent to the situation of the community. Some communities have not yet established owners' committees in accordance with the provisions of the Property Management Regulations. In the event of a dispute, the owners lack channels to communicate with property management companies. Even if the owners' committee is established, some members lack relevant knowledge of property management and do not understand their responsibilities and fail to play an important role in the owners' committee.

The Provincial Party Committee of the Agricultural and Labour Party suggested to rationalize the property management system and strengthen community social management. The Street Office and the Social Housing Committee participate in the preparation of the owners' meeting, supervise the establishment of the owners' committee, guide and supervise the behavior of the property service enterprises, be responsible for the organization and convening of the joint meeting, and coordinate and resolve the contradictions and problems of the community.

The competent department of property shall strengthen the supervision of property service enterprises, combine regular assessment with daily management, conduct property service satisfaction surveys among residents, and keep abreast of the operation of the community. The maintenance is not timely, the charges are not standardized, and the services are not in place. The property service company will warn and inform the criticism until the property management qualification is cancelled.

It is necessary to increase the publicity of the "Property Management Regulations" and strengthen the owners' awareness of rights protection. Let the owners deeply understand the importance of property management to the environment and safety of the community. They can't pay property fees with various false excuses. When the owners' rights are violated, they can take legal weapons to protect themselves. At the same time, we must give full play to the role of the owners' meeting and the owners' committee.